Frequently Asked Questions
Everything you need to know about our cutting-edge electronics and accessories.
What is the standard shipping timeframe for orders?
All orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout.
Do your electronics come with a manufacturer warranty?
Yes, all Glowforge hardware includes a comprehensive 12-month limited warranty covering defects in materials and workmanship under normal use.
What is your return policy for opened items?
We offer a 30-day return window. If the item is opened, it must be returned in its original packaging with all accessories to be eligible for a full refund minus a restocking fee.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer technical support for product setup?
Absolutely. Our technical support team is available via live chat and email Monday through Friday to assist you with initial setup and troubleshooting.